I was walking to Grand Central from my client office when I spotted one of those Grand Central Partnership dudes in blue overalls wheeling a big rubbish bin and broom. You know the type, probably workfare types getting minimum wage. Basically an honest job for someone with not a lot of options. Interestingly, proudly taped to the side of the bin he was wheeling was a big printed sign: "Lenny Williams." Good for Lenny, way to take ownership of a job.
Contrast Lenny with the mid-level bureaucrat I verbally tussled with over the phone this afternoon. Said individual managed to not-so-artfully dodge any responsibility whatsoever. He refused to even allow me to even ask his subordinates questions to better provide him with answers he could really use. Now that's passing the buck. I can't fathom what possible motivation for his orneriness there could be. To be honest, the motivational aspirations of the mid-level bureaucratic minions in this particular organization have always escaped me.
Given the choice, I'd deal with Lenny every time.